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Terms & Conditions

In force from 1 October 2024

Službeni dokument

The official, legally binding version of our general terms of business is the Croatian document Opći uvjeti poslovanja. The English text below is a translation provided for convenience.

Opći uvjeti poslovanja (PDF)

These Terms & Conditions govern the use of the website of Square Real Estate d.o.o. ("Square Real Estate", "the Broker", "we", "us"), a licensed real estate brokerage and consultancy registered in Croatia (OIB 54646762045, Commercial Court in Zadar, Šibenik office; NKD M68310 – real estate brokerage), and the general conditions under which we provide real estate brokerage and consultancy services in accordance with the Croatian Real Estate Brokerage Act (Zakon o posredovanju u prometu nekretnina). By using this website, you accept these terms.

1. Nature of the website

This website presents the services of Square Real Estate and a selection of properties. The content is for general information only and does not constitute a binding offer, valuation, investment advice or a brokerage agreement. A brokerage relationship arises only from a signed brokerage agreement in accordance with the Croatian Real Estate Brokerage Act.

2. Property information

Property descriptions, prices, sizes, photos and availability are provided in good faith, often based on information from owners or third parties, and may change or contain errors at any time without notice. Before any transaction, all details are verified and confirmed in writing as part of the brokerage process. We recommend independent legal and technical due diligence for every property.

3. Brokerage agreement

Real estate brokerage covers actions aimed at bringing the client (the "Principal") into contact with a third party, as well as negotiations and preparations for concluding legal transactions concerning a specific property — in particular purchase, sale, exchange, rental or lease.

A brokerage agreement is concluded in writing for a definite period. If the parties do not agree a duration, the agreement is deemed concluded for 12 months from the date of signing. The Broker may perform the agreed services in cooperation with partner brokers in Croatia or abroad, remaining fully responsible to the Principal for all obligations assumed under the agreement.

Under an exclusive brokerage agreement, the Principal undertakes not to engage another intermediary for the same business and not to sell or offer the property independently or through third parties. If the Principal concludes a transaction bypassing the Broker during an exclusive agreement, the agreed commission and any additionally agreed actual costs remain due. The meaning and legal consequences of exclusivity are specifically explained to the Principal before signing.

Either party may cancel the brokerage agreement by written notice given at least 30 days before expiry. If neither party cancels, the agreement is automatically renewed for a further 12 months under the same conditions.

4. Obligations of the Broker

When mediating a transaction, the Broker will in particular:

  • endeavour to find and bring into contact with the Principal a person for the purpose of concluding the transaction;
  • inform the Principal of the average market price of comparable properties;
  • obtain and inspect documents proving ownership or other property rights over the property;
  • present and advertise the property appropriately and perform other agreed actions beyond the usual presentation, against pre-agreed costs;
  • enable or deny property viewings in line with the Principal's interests and professional judgement, acting with the diligence of a good expert;
  • mediate in negotiations and endeavour to bring about the conclusion of the transaction where specifically agreed;
  • protect the Principal's personal data and, upon written order, keep data about the property and the business as a trade secret;
  • where land is concerned, check its designated purpose under applicable spatial planning regulations;
  • inform the Principal of all circumstances relevant to the intended transaction that are known or must be known to the Broker;
  • inform the Principal of obligations relating to the prevention of money laundering and terrorism financing, where applicable;
  • act with due professional care in accordance with the rules of the profession and ethical standards.

5. Obligations of the Principal

By concluding a brokerage agreement, the Principal undertakes to:

  • inform the Broker of all circumstances relevant to the brokerage and present accurate and complete data about the property, including any location, building or use permit in their possession;
  • present documents proving ownership or other property rights, disclose all registered and unregistered encumbrances, and provide the energy certificate;
  • disclose whether the property constitutes marital or common-law joint property;
  • enable the Broker and interested third parties to view the property;
  • pay the brokerage commission after conclusion of the legal transaction, including a preliminary agreement;
  • reimburse agreed costs exceeding usual brokerage costs;
  • inform the Broker in writing of all changes relevant to the mandate, in particular changes of ownership.

The Principal is not obliged to enter into negotiations with a third party found by the Broker, nor to conclude a transaction. However, a Principal who acts contrary to good faith, conceals or provides incorrect data essential to the brokerage, or concludes a transaction with a third party (or a person connected with them) as a result of the Broker's prior actions — including after the agreement has ended — remains liable for the agreed commission or for compensation of the costs incurred.

6. Brokerage commission and price list

The commission is due at the moment the legal transaction is concluded, including a preliminary agreement. All amounts are stated exclusive of VAT, which is added where applicable.

  • Sale and purchase: 3% of the achieved price, minimum €1,000.
  • Exchange of property: 3% charged to each party on the value of the property they acquire, minimum €1,000.
  • Rental and lease: 75% of one month's rent for terms up to 12 months, 100% of one month's rent for terms from 12 to 59 months, and 150% of one month's rent for terms of 60 months or more, charged in accordance with the signed agreement.
  • Additional work, extended marketing and uncompleted mandates: €50 per hour plus actual costs incurred, where agreed in advance.

The commission covers the Broker's regular activities described in these terms. It does not include real estate transfer tax, court and land registry fees, notary fees, the drafting of contracts and other legal documents by an attorney, tax advisory, translation, technical, architectural or geodetic services, or fees of public authorities, unless explicitly agreed otherwise.

Where specifically agreed, the Broker also coordinates and attends contract signing and notarisation, carries out the handover of the property with a written handover record, transfers utility meters and accounts under power of attorney, and files the required tax reports on behalf of the Principal.

The Broker is considered to have brought the Principal into contact with a third party in particular by taking or directing the Principal to view the property, organising a meeting between the parties, or communicating the third party's identifying or contact details or the exact location of the requested property. The commission also remains due if the transaction is concluded with a person connected to the Principal (spouse or common-law partner, descendant, parent, or a company or entity in which such persons are founders, legal representatives or employees) with the third party brought into contact by the Broker.

7. Advertising and viewings

The Broker does not advertise a property without a previously concluded brokerage agreement with the owner or another authorised Principal. Viewings are documented by a viewing confirmation, which serves as proof that the property was shown and does not in itself constitute a brokerage agreement or an obligation to pay a commission.

8. Protection of personal data

The Broker processes the personal data of Principals as data controller for the purpose of performing the brokerage agreement, maintaining business relations and fulfilling legal obligations, in accordance with the GDPR and the Croatian Act on the Implementation of the General Data Protection Regulation (NN 42/2018). Details are available in our Privacy Policy.

9. Intellectual property

All content on this website — including the Square Real Estate logo, texts, photographs and design — is owned by or licensed to Square Real Estate and protected by copyright. You may not copy, reproduce or reuse any content for commercial purposes without our prior written consent.

10. External links and messaging services

This site links to third-party services such as Instagram, LinkedIn and WhatsApp. We are not responsible for their content, availability or privacy practices; their own terms and privacy policies apply when you use them.

11. Limitation of liability

We strive to keep the website accurate and available, but we do not warrant that it is error-free, complete or uninterrupted. To the extent permitted by Croatian law, we are not liable for damages arising from the use of, or inability to use, this website or reliance on information published on it. Nothing in these terms excludes liability that cannot be excluded by law.

12. Cooperation with other agencies and ethics

The Broker cooperates with other licensed agencies on the basis of fair business practice. The Broker does not give deliberately unrealistic valuations to win a mandate, does not advertise properties in a misleading way, and does not disparage other brokers or their offer.

13. Complaints

Written complaints may be sent to info@square.hr or to the company's registered address. We confirm receipt and reply in writing within 15 days of receiving the complaint.

14. Governing law and disputes

These terms are governed by the laws of the Republic of Croatia and applicable EU regulations. For anything not explicitly regulated here, the Real Estate Brokerage Act, the Civil Obligations Act and other applicable regulations apply. The parties will seek to resolve any dispute amicably; failing that, the Municipal Court in Šibenik has jurisdiction.

15. Contact and licence

Square Real Estate d.o.o. — Kristian Ljubičić, licensed broker
Email: info@square.hr
Phone / WhatsApp: +385 97 6039 281
Instagram: @square.hr · LinkedIn: squarehr

Licensed by decision of the Ministry (Klasa: UP/1-330-01/24-01/459, URBROJ: 526-08-1-1-1-24-2) and entered in the register of real estate brokers of the Croatian Chamber of Economy. These general terms of business were adopted in Primošten and apply from 1 October 2024.